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- Santoku -
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- Petty -
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- Deba -
- Yanagiba -
Sharpening Stone
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How to Order

  1. (a).Order through Shopping cart.

    You can pay with Paypal or Credit card at the end of the ordering process.


    (b). Also you can order by e-mail : viento@cuchillo-japones.com
    Please send us the following informations.
    ------------------------------------------------------------------
    [Item No. and Product Name]
    [Your Name]
    [E-mail address for PayPal]
    [Address]
    [City]
    [State / Region / Zip code]
    [Country]
    [Phone number]
    ------------------------------------------------------------------
    We confirm stock and send Paypal invoice to your e-mail address.


  2. We ship the item within 2 business days after receiving payment, and inform to customer.



    The item goes with tracking number and insurance.

Method of payment : We accept paypal and credit card.

  1. Payment with Paypal.
    You can pay with Paypal at the end of the ordering process.

    If you do not have paypal account , please register in following web page.
    https://www.paypal.com/

    - About PayPal -
    PayPal is the largest online payment service in the world. Allows you to shop without sharing your financial information, and offers protection on purchases.

    PayPal protection covers purchasing and management in following cases:
    1. Items not received.
    2. Very different from the description.
    3. Unauthorized transactionsfrom your PayPal account.


  2. Payment with Credit card (VISA , Master and JCB).
    You can pay with Credit card at the end of the ordering process. (You do not need paypal account.)

    At the end of ordering process, click ""button.
    On the next page, click ""button. (You do not need paypal account)

    Appears the page to enter your information, and you can pay with credit card.


Shipping


Country

Shipping Cost

Delivery

 U.S.A. , Canada  US$ 12.00 US$ 7.00
(check the price in other currencies)
5-6 days
 Australia  US$ 12.00 US$ 7.00
(check the price in other currencies)
5-6 days
 Asia  US$ 9.00
(check the price in other currencies)
4-5 days

Europa

US$ 14.00 US$ 9.00
(check the price in other currencies)

10 days

Middle East

US$ 14.00 US$ 9.00
(check the price in other currencies)
10 days

Africa

US$ 18.00
(check the price in other currencies)
2 weeks

Mexico
Center America

 US$ 12.00 US$ 7.00
(check the price in other currencies)

1 week

South America

US$ 18.00 US$ 14.00
(check the price in other currencies)

1 week - 10 days

  • FLAT RATE SHIPPING: The shipping cost does not change by order quantity.
  • We ship by Japan Post EMS with tracking number and insurance.
  • We ship within 2 business days after receiving payment.

Total cost that customer pays

  1. Goods price

  2. Shipping cost
    Depends on destination (country). Please check rate table.

  3. Import duties and taxes
    We do not request payment of these charges. If necessary, it will be requested by post office or customs when you receive the goods.

Transport Guarantee

  • Item will be shiped with tracking number and insurance.

  • If lost in transit, we ship the goods again.

  • If you receive the item with problem, please contact with us as soon as possible.
    We refund to your account or send new products.

Cancellation Return and Refund

  • You can cancel without condition until the goods leave. After receiving cancellation , we refund to your account 100%.
    You can not cancel after shipping the item.

  • If you do not receive the goods, return to our office in Japan.
    After receiving the returned goods, we refund to your account less shipping cost that we have paid.
    <For example>
    Customer paid product cost US $ 100 + shipping cost US $ 10 = Total: US $ 110
    We paid US $ 15 as shipping cost in the post office.
    ----------------------------------------------
    We refund US $ 95.

  • If you want to change the item, please let us know within 14 days of receiving.
    Return shipping : Customer pays return shipping cost.

Collection and Use of information

  1. Japanese-Knife-Store.com is the sole owner of the information collected on this web-site. Japanese-Knife-Store.com collects information from our users to process orders. Information collected includes name, shipping address, telephone numbers and e-mail address.

  2. Japanese-Knife-Store.com is the only owner of these informations, and do not sell it to third parties.