- Japanese Kitchen Knife Store - NOKAZE

If the goods are delayed or not arrive...

90% of international shipping arrive all over the world within 2 weeks. 10% of packages are delayed by airplane or at destination customs. And 0.1% is lost.
If the packages are late, customer and we also worry. So here we make it clear so that we are calm.

  1. All packages are shipped with tracking number. and in this page you can see where are the packages. https://trackings.post.japanpost.jp/services/srv/search/input?locale=en

  2. 90% of packages arrive without problem and 10% of packages is delayed.

  3. If the package is delayed or not arrive, we inform to customer and make a process to investigate and speed up the delivery.

  4. Some packages may take time, but 99.9% arrive at the customer.

  5. In case of not arriving about 2 months, post office make decision as "The package was lost".

  6. The possibility of losing the package is only 0.1%, but if it is lost, we do as the customer wishes ... we ship the goods again or refund.

    So the customer does not lose anything at all.
    But, please understand that there are cases that have to wait.

The end of the year , shipping in November and December.

In particular, the end of the year is delayed more. Some packages are delayed more than a month.
If you think as a Christmas gift, we recommend to order early.

If you have any questions or requests, please do not hesitate to contact us. We will be pleased to answer any question.